Technical support staff are called on to respond to a wide range of queries: from replacement of lighting to the repair of damaged plumbing or electricity, as well as periodic regulatory controls and other preventive maintenance. Staff are always in the field and therefore need a web application designed specifically to address their tasks.
Octopus allows you to manage corrective interventions, whether immediate or delayed, to eliminate damage or degradation and quickly repair in two ways:
Octopus facilitates the detection and anticipation of failures with full support for preventive interventions in the following ways:
The fundamental basis of Octopus is to create a single contact point between users and the organization’s technical support to drive an image of quality of services provided.
This allows you to centralize both information pertaining to the user requests and all of your hardware assets. All data are integrated to provide you with complete management software that covers all technical support needs for you to better organize requests, diagnose and resolve them.
End users access a centralized web portal where they can submit their service requests by answering predefined questions in forms. They are then notified on the status of processing.
Whether it concerns building, designing or renovating, the workers receive all of the relevant information when they are notified of the operation to perform based on the datafields filled in by the user and from the hardware asset management.
The CMDB integrated into Octopus software allows you to manage all of the configurations and to always have complete and reliable information related to the inventory: ventilation system, elevators, service contracts, guarantees, procedures, etc.
Easily accessible in the Cloud,
you can request a free 30-day trial
of the solution without limitations.
1-877-910-5055