For your Service Desk, Octopus ITSM software facilitates rapid improvement in the quality of your services.
The Octopus Service Desk software offers a comprehensive solution integrating both a web portal to communicate with all users and ITSM software to improve the productivity of assignees. Based on ITIL®, Octopus helps you create a modern and efficient Service Desk in your organization.
To improve Service Desk performance, services for users should be considered customer services with constant and dynamic communication. This means both communicating well during request submission and keeping the user informed throughout its processing. The web portal of the Octopus Service Desk is the ideal solution for this.
The Octopus Service Desk allows you to constantly stay informed regarding the processing of requests. The computer resources can indicate the activities completed and it is possible to follow the progress of tasks making up requests.
Communicate easily with the service center using the Octopus Service Desk, adding a comment directly to a request… Benefit from detailed instructions indicating the procedure to be followed when submitting a request.
Share information of general interest (major failures, deployments, etc.) via the announcement area of the Octopus Service Desk web portal. View some documents or procedures associated with the applications used…
“By choosing Octopus
as your Service Desk software you are guaranteed to drive improvement in your employees’ work habits
to reach a high level of « Self-Service »”
Octopus software has been certified as compliant with ITIL® processes of service centers. ITIL® best practices have thus been preconfigured in our Service Desk software to help you.
Octopus Service Desk software facilitates and simplifies access to ITIL® processes to transform the way in which IT services are delivered in your organization.
The web portal natively integrated into the Octopus Service Desk has a “self-service” dimension to simplify access to IT services: end users access web forms which guide them in the creation of tickets to better formulate their request.
These web forms then facilitate the work of the IT support service assignees thanks to integrated and standardized ITIL® processes that generate tickets in the software via workflows. The IT support service assignees can then use the multicriteria search functions in the knowledge base to link to past resolutions as well as to the assets and equipment matching the user via the CMDB, and therefore have all of the relevant information at hand to deliver a quality service.
Easily accessible in the Cloud,
you can request a free 30-day trial
of the solution without limitations.
The strength of Octopus software for your Service Desk is its ability to respond to all of your internal service needs: IT service (Information Technologies), maintenance and hardware asset management (CMMS software), Biomedical Engineering service, HR desk service, and global Service Desk (ESM – Enterprise Service Management).
“85% of our clients have made Octopus their go-to tool for all of their internal services and couldn’t do without it“
Octopus Service Desk software is based on a logic of web forms for user requests and a workflow engine to route, prioritize and process queries. Octopus can thus be used to create a single go-to tool for all types of internal service requests.
Choose a Service Desk adapted to your internal service management with our solutions for each of your teams.
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