Our solution meets all the necessary requirements to act as the main entry point to your organization, and will improve access to the various departments, regardless of the request being made. It enables the reception, screening and referral team to shorten the time taken to handle and process requests, whether for health care or social services, and to determine the right priority level.
The reception, screening and referral team can access the application directly using mobile devices, and store the necessary data, such as the age, the problem reported, family circumstances, legal aspects, any scheme chosen, consent given, address, where allocated, suggested procedures, etc.
You consequently give employees a way of being closer and more attentive to users, to offer them the best possible support and assistance. You also gain the benefit of a full audit trail of requests in a multi-team environment.