Since our inception in 2005, the development of Octopus ITSM software has been based on the ITIL© framework, a globally-recognized model for the sound management of IT services. To rapidly improve the effectiveness of IT teams, Octopus ITSM software simplifies the accessibility of ITIL© concepts regardless of your prior knowledge and type of organization.
Octopus ITSM software thus allows you to quickly identify and achieve the required gains to improve your IT team work practices. We respond to the 3 main objectives required by the majority of IT managers:
To achieve these goals, Octopus ITSM software incorporates the principal ITIL© 2011 processes that ensure assignees and managers understand and gradually adopt the most useful ITIL© operating concepts:
For more information on
ITIL® ompliance of the Octopus ITSM software.
We offer you speed and ease of Octopus ITSM software implementation with preconfigurations and ergonomic interface focused on end user productivity.
This philosophy has always guided the development of Octopus ITSM software as we release new versions and take into account our customers’ needs. IT organizations share a number of ways of doing things, and we believe it is essential to capitalize on these experiences without the need to reinvent the wheel with each integration project. We believe customer self-reliance and independence in taking charge of their ITSM software to be a gauge of success. To achieve this independence, we use several mechanisms, including introducing operating rules into Octopus that steer resources to apply good practices, predetermined configurations that minimize preparation time, workshops for knowledge transfer and appropriate documentation.
Finally, Octopus ITSM software requires so little configuring that it can be regarded as “ready to use”. This framework, based on our expertise in good practices and integration experience with customers, allows for preparation in “review mode”, rather than “definition mode”.
“« Simple, intuitive, and most of all productive »: this is how our customers summarize the user experience of our Octopus ITSM software. We have designed an efficient user-friendly ergonomic interface that everyone will appreciate
Easily accessible in the Cloud,
you can request a free 30-day trial
of the solution without limitations.
Using ITSM software in the Microsoft Azure Cloud Platform offers many advantages, both financial and technical.
The SaaS mode avoids the need to invest in ITSM software licenses and ensures you pay only for your actual use. Your IT costs therefore become operating expenses (OPEX) rather than investment (CAPEX).
Our high availability data centre provides you with a maximum of services and a high level of commitment in terms of technical architecture:
If you are not ready for the Cloud or if your internal IT policies do not allow a system where data is hosted outside of your organization, we can also install a server with the Octopus ITSM software on your premises. You can contact us to find out more about the technical prerequisites (Windows Server 2012 and +, Microsoft SQL Server 2014 and +) and hardware specifications required for your virtualized application server.
The sole objective of the Octopus-ITSM team is the satisfaction of its customers. Whatever their role, each member of our team participates with creativity and determination to ensure Octopus ITSM software and its use among customers continue to grow.
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