Octopus-ITSM: IT service management software based on ITIL®
Discover how you can improve your IT services over the long term by downloading our whitepaper (in French)
This Whitepaper is the result of our deployment experiences of ITSM projects in compliance with ITIL® best practices. By reading it, you will know how to take your IT department toward a more efficient organization centered on customer satisfaction.
What challenges for IT services today?
How to prepare the project?
How to join the project?
Start with the basics to quickly see added value
Then evolve toward a proactive model
Which KPI to initiate continuous improvement?
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