Octopus-ITSM offers solutions adapted to the needs of your various internal services.
Improving the quality of internal services is a continuous process of improvement in your organization. To succeed, we firstly need reliable and adapted software. Octopus-ITSM offers various solutions to respond to all of your needs: ITSM, CMMS, Help Desk, etc.
Our ITSM software is focused on productivity and collaborative work, and can rapidly improve the service quality of your internal IT support..
Our ITSM and CMMS integrated software centralizes the physical and logical inventory to process all of your assets and associated preventive or corrective maintenance.
Manage your biomedical engineering service using Octopus ITSM software, which has been adapted to the health sector in collaboration with our many customers.
With the Octopus web portal, you can easily automate all of your queries and HR communications.
The incorporated service and asset management features allow you to create Service Desks for all of the other internal services.
The native web portal and the simplicity of adding new service request processes allow you to extend the use of Octopus to all of your internal services to create a truly collaborative organization.
The strength of Octopus software lies in its ability to respond to all of your internal service needs by means of a web portal and workflow engine to take into account all types of user requests. Our customers often start by equipping the IT department (Information Technology) and evolve towards a single go-to tool for internal services.
“85% of our clients have made Octopus their go-to tool for all of their internal services and couldn’t do without it“
If you are an IT support service company, the ITSM software can help you quickly improve your organization and efficiency.
Providing quality technical support to resolve IT issues requires proper formulation of user queries, structured and automated monitoring processes, and capitalizing on a knowledge base for resolutions. By choosing Octopus to manage your external IT support activity, you are guaranteed to improve your organization to focus on your services, thus gaining time and money.
Les Cours Mont-Royal,
1550, rue Metcalfe,
Montréal (Québec) H3A 1X6,