« In the context of a merger between three CSSS and many centers for the CISSS of Montérégie-Ouest, the IT team needs to rise to the challenge of the quality of its database, a long but very important procedure for the success of the project. The tools provided by Octopus to respond and the availability of the team to assist us on a daily basis, while the final organization was in a permanent state of evolution, were determining factors in the choice of Octopus and the success of the project. »

« Haelys received a mandate from CHUM to commission 15,000 medical equipment items in synergy with the construction of a new hospital center in Montreal. With no WiFi or stable phone network on the building sites, many service providers work on paper. This is not the case for us as Octopus has simplified our work with a customized development allowing us to work off-line on the site. Today we are faster than others to find solutions and Octopus has become my best friend! »

« We chose Octopus ITSM software particularly because it is based on ITIL®. It provides a guarantee of smooth operation as ITIL® is a virtuous cycle.Octopus has today become the partner for the IT support team: the web portal has allowed us to centralize all requests for assistance and the efficiency we have gained has led us to extend our use of the solution to other services such as the Maintenance team. »

« Octopus ITMS software has allowed us to improve traceability and monitoring of requests for an improved quality of service for our users. Its strength is its ability to apply ITIL® processes very simply. For change management for example, Octopus has helped formalize the internal processes of IT services. The tool was able to carry through a policy and transformed our internal services to become the tool of reference: all of the departments use it and could not manage without it. »

« Since using Octopus ITSM software and the web portal, the IT team has been less interrupted by email or phone and users receive faster response. The monitoring of more information in the software and the collaborative integration with level 2 and 3 service providers has allowed us to gain efficiency in every way: in resolving requests and for validating supplier invoices, as the time elapsed is tracked in Octopus. »

« We chose Octopus ITSM software for its ease of use and ergonomic nature, as well as the very rich array of features for processing requests relating to inventory. The integrated web portal is also a major advantage in its capacity to centralize user requests. Octopus has allowed us to gain in efficiency and quality of our services; it is truly an extraordinary tool for technicians as well as users. »

« We initially started using Octopus ITSM software in the IT department, but thanks to the integrated web portal and its template forms which communicate with workflows between teams, we decided to extend its use to dematerialize many administrative processes of the town. The Octopus web portal was thus made available on the website of the town for the accounts of citizens, who can log their technical support requests in a simple and effective manner. »