ITIL®: Octopus ITSM software
is certified on the
6 main ITIL® processes

Strictly speaking there is no “ITIL® software”; we refer instead to ITSM software, compliant with the best practices of the ITIL® framework.

Since its inception, Octopus ITSM software has incorporated all the ITIL® best practices to help you apply the 9 Guiding Principles of ITSM, regardless of your level of knowledge of the ITIL® framework. Octopus software simplifies access to certified IT service management processes compliant with ITIL® standards.

ITIL®: Octopus software facilitates the application of the 9 guiding principles of ITIL®

By choosing Octopus software, you benefit from the principles of organization and governance compliant with the ITIL® framework from the outset. Octopus software thus facilitates collaboration between end users and assignees to help you achieve real objectives, those which respond to real problems and bring added value. With Octopus as “ITIL® software”, you will embark on a process of continuous improvement in your organization’s services: The key issue of any ITIL® initiative.

Keep things as
simple as you can
Collaborate with
the whole organization
Be Transparent and make sure
people understand organizational goals
Observe Directly and
make decisions based on facts

Focus on Value
and real client goals
Design for user
and customer Experience
Start where you are
with strengths and weaknesses
Work Holistically and consider
the end-to-end value chain
Progress Iteratively with
a series of small improvements

Discover ITIL® compliance details of Octopus ITSM software Octopus (French)

Octopus: software to adapt ITIL© to your organization

Any organizational change represents several challenges, the most important being without doubt employee resistance to change. Any ITIL® initiative will have impacts on their day-to-day operational work and depending on individuals these may be expressed as fear, misperceptions or mistrust. The key success factor for organizational change of this type is to rely first on ITIL® compliant software to ensure compliance with the standards without even realizing it and to foster collaborative work, because it is through the cooperation of employees that the change will become sustainable.

ITIL® directly affects their work methodology and must adapt to a variety of factors. The ITIL® framework is adaptive, allowing us to modulate a simple and effective approach that is perfectly in line with our philosophy of simplicity and operational efficiency.

Our certified ITIL® software allows you to easily adapt the processes according to your organization’s level of maturity and your actual operational issues. You can therefore focus on your true needs and issues to resolve:

Control

« Incidents and service requests are piling up and are getting out of control; can we do something about this? »

« I have difficulty keeping my inventory to date and keep track of asset replacement? »

Manage

ITIL© software : manage assets and inventory

ITIL© software : improve your knowledge database

Improve

« Documentation is hard to find, how do we organize our procedures? »

ITIL®: Octopus software favors implementation of the principal processes

Octopus software was designed to apply ITIL best practices for IT service management. Octopus may therefore natively contribute to a certain level of operational improvement and facilitate continuous application of ITIL® processes.

To achieve this, Octopus ITSM software incorporates the principal ITIL® 2011 processes and has been certified by PinkVerify on ITIL® compliance with 6 processes:

Service design

Service Levels
Suppliers
Service Catalogue

Service transition

Changes
Assets & configurations

Service operation

Service Desk (function)
Incidents
Request Fulfilment
Problems
Events
Access

“By choosing Octopus
as ITIL© compliant software for your organization, you are guaranteed to rapidly improve the work efficiency of your IT team
and user satisfaction”

Discover how you can improve your IT services over the long term by downloading our whitepaper (French)

ITIL®: adapt the software with the help of our ITIL® certified specialists

Our many years of experience with ITIL® enable us to provide you with additional advice with the guidance of our team of ITIL® certified specialist consultants. Familiar with both ITIL® best practices and the features of Octopus software, they contribute each day to improving organization and operational procedures among our customers to optimize their IT service management in the short, medium and long term.

Discover how the Octopus team can help you better organize around ITIL®.

ITIL®: Octopus ITSM softwareis certified on the 6 main ITIL® processes