We support you
for the Octopus ITSM software initial integration in your organization

During initial Octopus ITSM Software implementation, you have a choice between basic support (option 1) or a turnkey project (option 2).

Whichever of these two options you choose, please familiarize yourself with our Octopus Integration Program. It provides the Octopus modules and functionalities to be implemented in a very specific sequence. This program was developed and refined over hundreds of Octopus implementations.

ITSM Software integration : basic implementation

OPTION 1 : Basic support

Basic support is aimed at customers who want to be independent and who have the time necessary to configure Octopus themselves. This option includes 2 training sessions — administrator and user. It also includes support from a dedicated Octopus trainer up to commissioning.

An initial telephone contact allows the Octopus specialist to gain an understanding of the customer’s needs and to identify the implementation steps. Support is provided remotely, and consists of helping the customer with configurations, answering questions and making recommendations as needed.

Because Octopus is preconfigured, it is virtually ready-to-use, which makes preparation easier and faster.
For further information, numerous documents are available to customers in the Documentation section.

OPTION 2 : Complete Support

Complete support allows you to benefit of the complete expertise of our specialists to guide you in the rollout of the software, to assist you in the configuration, and to train you. The ultimate goal is to have you fully autonomous and to make a “power user” out of you, who will participate in the evolution of the software.

Based on your needs and objectives, this support option will bring you a precise organizational framework which will allow optimal knowledge transfer in 4 steps:

Step #1: Prepare, learn, and understand (knowledge transfer)
Step #2: Learn “how-to” process (configure under the supervision of a specialist)
Step #3: Build yourself (client portion of the configuration)
Step #4: Revise, test and validate (with the specialist)

As an example, here are some common workshops of a standard project plan:

Organizational and physical structure
Octopus standard configuration (options and reference data)
Technical workshop (active directory sync of users, email integration configuration, etc.)
Setting up request types (categorization, service levels, request types, work groups, etc.)
Introduction to tasks
Asset management (CMDB)
Web portal configuration (creation of forms)
List management

By selecting full support, you make the choice of a more directive and supervised approach by an Octopus specialist who will manage with you all the steps, advise you on best practices so that the project can be delivered in an efficient way and go into production with the peace of mind.

ITSM Software Integration : turnkey project

Getting into production is just the beginning…

Our integration philosophy is based on an iterative approach that aims to gradually and concretely introduce Octopus concepts, configurations and use.

Initial Octopus implementation (phase 1 of the integration program) gives new momentum to your team and ensures a solid foundation. We can then guide you in integrating other Octopus components (defining the workflow of your service requests, automating approvals, managing access, etc.).

We have developed a series of workshops to help you. Ensure your success by making us a part of your project to improve service.

We support you for the Octopus ITSM software initial integration in your organization

OPTION 1 : Basic support

OPTION 2 : Complete Support

Getting into production is just the beginning…

Octopus ITSM

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We support you
for the Octopus ITSM software initial integration in your organization