Basic support is aimed at customers who want to be independent and who have the time necessary to configure Octopus themselves. This option includes 2 training sessions — administrator and user. It also includes support from a dedicated Octopus trainer up to commissioning.
An initial telephone contact allows the Octopus specialist to gain an understanding of the customer’s needs and to identify the implementation steps. Support is provided remotely, and consists of helping the customer with configurations, answering questions and making recommendations as needed.
Because Octopus is preconfigured, it is virtually ready-to-use, which makes preparation easier and faster.
For further information, numerous documents are available to customers in the Documentation section.