Our Octopus ITSM solution allows you to manage all of your activities and provides your assignees with the benefits of an ITSM solution integrating all of the data for all of the modules. With the Octopus solution, they can now make informed decisions without slowing their pace of work.
Thanks to its rapid implementation, the Octopus ITSM solution provides a fast means to better manage your services and assets in a wholly integrated way.
With Octopus, important information is no longer stored in users’ email boxes. Exchanges about a request are grouped and published in a chronological activity log, whether from technicians, users or suppliers. You thus get complete service desk software to transform your service management.
Octopus is a complete and integrated solution that helps you comply with your service-level agreements. Octopus can follow 3 types of target, with a due date calculated according to working days and service hours:
Octopus helps you consistently deliver quality service, on time, regardless of who the assignee might be. To achieve these objectives, you have to standardize and automate your procedures. For each service request, Octopus allows to define fields the user must complete when submitting his/her request and also approvals that are required.
The CMDB is the module where the information about equipment and other assets is recorded, as well as the relationships among them. Octopus offers a configurable and robust true CMDB.
The Octopus configuration management being preconfigured, it is ready to use from the start. Octopus includes a program to import configurations data coming from external sources (Active Directory, WMI, other ODBC source). In addition, an history of the component is maintained throughout its life cycle.
We provide the means for you to place collaborative functions at the heart of your service management through a self-service web portal for end-user requests that is totally integrated within the Octopus ITSM solution, ergonomically focused on the productivity of assignees.
The Web portal is the main tool for communicating with users and receiving their requests.
You communicate announcements and automatically publish major incidents and the status of the request to inform users.
The flexible notification system keeps you connected at all times. You can be notified in the application or by email to more than 30 events.
Octopus takes charge of approvals as soon as a request is created, and ensures that the requester, approver and IT collaborate to accelerate and simplify processing.
The automated approval solution is very flexible and can adapt to different situations.
The Octopus ITSM solution was designed to easily exploit all relationships between data: you transform these into indicators of added value to continually measure your performance.
Octopus includes modules to manage all of the activities of your technicians and administrators. Some manage projects, others manage inventory, help service center users, or oversee smooth operation of your infrastructure. Ultimately, they all record a treasure trove of information in Octopus. In isolation, each piece of data has a certain value. But the power of data lies in the relationships among these pieces and the ease with which they can be accessed “in context”.
The Octopus ITSM solution integrates many steering and statistics tools with reports or graphs to measure the performance of your team and of your operational activities:
The Octopus ITSM solution allows you to easily monitor user satisfaction in terms of resolution of incidents and service requests. Octopus includes an automatic survey function which queries the satisfaction level of a user after resolution of an incident. The results will thus help you identify avenues for improvement of services.
Easily accessible in the Cloud,
you can request a free 30-day trial
of the solution without limitations.
With Octopus ITSM solution you are guaranteed to improve the quality of your services and facilitate the daily work of your assignees through powerful features natively integrated in our ITIL®-compliant software.
The Octopus ITSM solution allows you to search through all recorded data using an advanced multicriteria search feature. You assignees may also search key words through 800 fields and quickly find the information they need. Octopus allows you to save your searches to create follow-up lists and custom reports that you can make available to the whole team. Octopus is supplied with over 100 preconfigured and ready-to-use follow-up lists.
It is not necessary to know the ITIL® framework to apply the concepts. Octopus is designed to help IT resources to follow ITIL® good practices. If you are ITIL® experts, or you master it well, you will find in Octopus everything you need to support and frame your processes. Octopus is built on ITIL® 2011 and offers the flexibility to achieve your ITIL® vision.
ITIL® processes supported by Octopus are :
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