It is not necessary to know the ITIL® framework to apply the concepts. Octopus is designed to help IT resources to follow ITIL® good practices. If you are ITIL® experts, or you master it well, you will find in Octopus everything you need to support and frame your processes. Octopus is built on ITIL® 2011 and offers the flexibility to achieve your ITIL® vision.
ITIL® processes supported by Octopus are :