The application in the tool is validated with specific QA criteria to ensure the smooth functioning of the process in time and fetching of representative statistics. Gaps are identified and corrected as they occur.
A process is not static, therefore a review of how the process works and the results it generates are annually revised, to identify what could be improved or changed.
IT organizations all make efforts to improve their daily operations, and many positive initiatives have been put in place. Octopus ITIL® specialist takes into consideration what works well in the process to avoid redoing everything unnecessarily. He knows that active involvement of the organization’s employees is a key factor for the success of the process on a daily basis.
So according to the level of maturity of the team in place and their availability, implementation efforts of the process are variable. An analysis of the current situation will enable a fair evaluation of the estimated efforts from both parties, and plan time for implementing.
Contact us to find out more about our ITIL® practice, a natural complement of Octopus and any IT organization aiming at an efficient and effective service.