The employee uses a single web portal to submit and monitor requests. The user starts by selecting the target department and then accesses the list of potential requests for this department. He or she fills in the information requested and submits the request. Only the department concerned is notified of the new request.
The team concept of Octopus software allows each department to access only its requests and equipment. Moreover, as needs differ from one department to another, each has its own configuration (types of requests, priority level, etc.) Only data pertaining to employees and the physical and organizational structure (sites and departments) are shared and interfaced with your HR information system.
Initiating an Enterprise Service Management process in your organization must be associated with a logic of continuous improvement. For this purpose, comprehensive analysis tools are required to measure the progress of the types of requests, their resolution methods and the time spent, in order to detect any opportunities for improvement and automation of tasks for greater efficiency.
“Octopus allows you to set up a single go-to tool to provide a catalogue of on-demand internal services and to improve employee satisfaction.”
The strength of Octopus software lies in its ability to respond to all of your internal service needs. Although our customers often start by equipping their IT department, many extend the use of Octopus software to other services in the company.
“85% of our clients have made Octopus their go-to tool for all of their internal services and couldn’t do without it“
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