A single point of contact
for your Octopus ITSM software :our technical support service

Octopus technical support is part of the basic service offer.

A single point of contact was put in place to receive, take charge of and diligently follow situations reported by our customers, whether by telephone, email or through our Web portal. At all times, the Octopus team collaborates closely to quickly and effectively respond to customer needs.

As a complement to technical support, the Documentation section contains a wealth of articles that are updated regularly to ensure customers the independence necessary to ensure the integration, evolution and understanding of Octopus: technical and functional configuration, ITIL®, a FAQ, specific solutions, version notes, etc.

We are interested in the opinions of our customers, and provide an interface where they can suggest improvements they would like to see in Octopus. Based on a vote system, the most popular or beneficial ideas will be integrated in the next version of Octopus.

We are proud of the quality of our service, and this aspect has always been our top priority. Customer testimonials and their loyalty are the ultimate reward for our efforts and stimulate us day after day.

Your success means our success; your Octopus adventure is also our own!

Your support options

You are customer & Octopus administrator
Send us your request through our self-service Web portal at https://servicedesk.octopus-itsm.com
Phone number to reach us
1-514-832-5975 option 1
1-877-910-5055 (Toll free, North America) option 1
01.72.98.03.15 (Europe) option 1
Business Hours
Monday to Friday from 8 a.m to 4:30 p.m (GMT-5:00)

Don’t forget to frequently visit our Documentation to view several articles on how to use Octopus.

Octopus General Outage 24/7

Consult http://status.octopus-itsm.com

If the current status is normal but no one can connect to Octopus, please use the email address below (it generates automatic alerts).

In all other cases, we invite you to use our web portal.

A single point of contact for your Octopus ITSM software :our technical support service

Your support options

Octopus General Outage 24/7

Octopus ITSM

Contact us

A single point of contact
for your Octopus ITSM software :our technical support service