Octopus ITSM software:
at last a reliable solution
for IT services provider and customer support!

If you are an IT service support company, our ITSM software can help you quickly improve your organization and efficiency.

By using our ITSM software for your technical support service, you’ll better qualify users’ requests, have structured and automated tracking processes and perform troubleshooting more quickly. With Octopus, you are sure to evolve toward a better organization to concentrate on your services and save time and money.

Efficient request management for IT service support companies

Efficient request management

Octopus manages any type of requests your customers might submit to you. It helps you to communicate better through the Web portail and by sending email communication. Octopus uses the same ITIL® concepts whether to external or internal support.

ITIL® best practices

Take advantage of a world-renowned framework. These good practices apply equally to IT services of all sizes, and businesses offering IT solutions. In fact, today, these good practices apply to all types of businesses that aim to improve customer service and organize their work better.

ITIL© best practices for IT service support companies

Discover how the Octopus ITSM solution can keep your employees always operational, happy and satisfied (French)

Centralization of configurations for IT service support companies

Centralization of configurations

You offer external support services? You maintain a detailed equipment and software inventory? You are a software publisher? Do you have access to the software and modules used by your customers? To different versions and other specific details? The configuration management database (CMDB) provides a unique opportunity to centralize all of your customers’ important information and configurations

CMDB

Software/modules or equipment sold/installed
Work procedures
Detailed information about your customers
Service contracts sold

One appealing aspect of the CMDB is that all requests processed (be they incidents, standard requests, change requests, etc.) are associated with the configuration items (CI) you manage.

CMDB for IT service support companies

Attractive features of external support

Centralization within a single tool of all customer requests (incidents, service requests, problems, changes, projects);
CMDB lets you manage customer information, equipments, work procedures and any other configuration item;
Manage users associated with different customers;
Customizable Web forms;
Identification of request types specific to one customer (allows variation in service offer between customers);
Multilevel site structure allows management of customer’s physical sites;
Customizable automated email templates help establish a professional business image with customers;
Manage service contracts bought and sold;
Key performance indicators (KPI) by customer;
Calendar for planning on-site work;
Access possible for resources working on-site (general filter restricts access to information about their business only);
Identification of billable and non-billable activities;
Customizable follow-up lists provide control over important items to be followed up;
Possible to expand basic functionalities by developing plug-ins.

free 30-day trial of our Octopus ITSM Software without limitations

Free 30-day trial

Easily accessible in the Cloud,
you can request a free 30-day trial
of the solution without limitations.

Try our ITSM Software!

Octopus ITSM software:at last a reliable solutionfor IT services provider and customer support!